FAQ's
Do you ship Australia wide?
Yes, all products are carefully packaged to ship Australia wide.
Do you have a showroom where I can view the furniture?
Unfortunately we don’t have a showroom. We have videos and photos of our products, with further details on our website on each product. Please get in touch with our team for further information hello@rolennstudio.com
Where is your furniture made?
Rolenn studio pieces are proudly handmade in Australia. We can ensure you will receive Detailed craftsmanship and high quality products.
Can I refund or exchange a product?
Unfortunately due to the nature of our products, Rolenn Studio does not offer a refund due to a change of mind, did not understand what you were purchasing, added the wrong quantity to your order or incorrectly read the product description. Contact us at hello@rolennstudio.com if you would like to speak to our team about our policy.
Rolenn Studio takes no responsibility for delayed shipments and therefore cannot offer a refund due to deferred delivery.
What does it mean when an item is on pre-order?
As we are an emerging business in the manufacturing industry, we produce our products in smaller quantities to keep storage costs low and avoid mass production. If an item is on pre-order we will note when it is due.
In this case, we ask that you please select your items carefully as we are unable to offer refunds on preordered products.
On occasion there may be delays and we do appreciate your patience. If in a very unlikely case the delay exceeds a 30 day period we may consider a refund upon your request.
Do you offer a warranty on your furniture?
Yes, The Rolenn Studio offers a 1-year warranty on LED lighting.
What if my item arrives damaged?
We take great pride in our furniture and examine the quality of each individual product before it leaves our facility. However if your product is damaged during transit, please contact our team within 24 hours on hello@rolennstudio.com
The damaged goods are required to be returned to Rolenn Studio, therefore the original packaging will need to be kept to return.
If the items do not comply with our returns policy, we reserve the right to refuse returned items. Additional postage will be charged to the buyer for items that have been refused and require to be sent back. Using a non-traceable postage service for your return is the buyer's choice, therefore Rolenn Studio will not accept responsibility for returns sent through this method that are not received. We highly suggest that you send any returns using a traceable postage method.
Do you hire out your furniture for photoshoots?
We sure would love a collab, if you are interested please get in touch with us for any retail or commercial enquiries at hello@rolennstudio.com